At Done 555, we take your privacy seriously. This policy explains exactly what personal information we collect, how we use it, and the choices you have as a Pakistani player on our platform.
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This Privacy Policy explains how Done 555 collects, uses, stores, and protects the personal information of players and visitors who interact with the Done 555 platform, website, and related services. Done 555 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.
When you register an account with Done 555, make a deposit, place a bet, contact support, or simply browse the Done 555 website, certain personal information is collected. This policy tells you what that information is, why Done 555 needs it, how long it is kept, who it is shared with, and what your rights are regarding your own data. We have written this policy in plain, straightforward English so that every Pakistani player using Done 555 can understand it without needing a legal background.
By registering with Done 555 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not register or use Done 555 services. This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.
Done 555 is the data controller for the personal information processed under this policy. If you have questions at any point, contact us at privacy@done555.im. We respond to all privacy-related enquiries within 72 hours.
Done 555 collects personal information through several channels — account registration, payment processing, gameplay, customer support interactions, and automatic technical data collection when you use the platform. The specific categories of data we collect include:
When you create a Done 555 account, we collect your full name, mobile phone number, date of birth, and the password you choose. This is the minimum information required to open a Done 555 account. We may also request your address and national identity details during the verification process.
Pakistani players may be asked to provide identity documents as part of Done 555's Know Your Customer (KYC) process. This can include a scanned copy or photo of your Computerised National Identity Card (CNIC), driver's licence, or passport, along with a selfie for liveness verification. This data is used exclusively for identity verification and fraud prevention purposes.
Done 555 records all deposits, withdrawals, bets, and bonus transactions associated with your account. This includes transaction amounts in PKR, the payment method used (e.g., Easypaisa mobile number, JazzCash account reference, bank account IBAN last four digits, or card last four digits), transaction timestamps, and transaction reference numbers. Done 555 does not store full card numbers or full bank account numbers — only the partial identifiers necessary for record-keeping.
Done 555 records the games you play, the amounts wagered, your win/loss history, session durations, and your bonus usage. This data is used to operate the platform, detect problem gambling patterns, resolve disputes, and in some cases to personalise your Done 555 experience.
If you contact Done 555 support via live chat, email, or any other channel, we retain a record of those communications including the content of messages, timestamps, and the outcome of any queries or complaints. This is important for quality assurance, dispute resolution, and continuity of service.
When you access Done 555, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, session duration, referring URL, and pages visited. This data is used for platform security, fraud detection, technical support, and analytics.
| Data Category | Examples | Why Collected |
|---|---|---|
| Registration | Name, mobile number, DOB | Account creation, age verification |
| Identity (KYC) | CNIC, passport scan, selfie | Identity verification, fraud prevention |
| Financial | Deposit/withdrawal amounts, payment method reference | Transaction processing, compliance |
| Gameplay | Bets placed, games played, session history | Platform operation, responsible gaming monitoring |
| Communications | Support chat transcripts, emails | Support, dispute resolution |
| Technical | IP address, device type, browser | Security, fraud detection, analytics |
Done 555 uses the personal information it collects for the following purposes, all of which are necessary to operate the platform and serve Pakistani players properly:
Done 555 does not use your personal data to make fully automated decisions that significantly affect your rights — for example, we do not automatically ban accounts without human review. Our monitoring systems flag accounts for review by a human team member, who makes the final decision.
Done 555 processes your personal data on one or more of the following legal grounds, depending on the specific activity:
Done 555 does not sell, rent, or trade your personal data to any third party. However, Done 555 does share certain data with carefully selected third parties where necessary to operate the platform and comply with legal obligations. These include:
To process your deposits and withdrawals, Done 555 shares the minimum necessary transaction information with payment processors such as Easypaisa, JazzCash, NayaPay, SadaPay, banking partners for IBFT, and Visa/Mastercard acquiring banks. These processors operate under their own privacy policies and are bound by contractual data protection obligations with Done 555.
Done 555's game software providers — including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and NetEnt — receive anonymised player identifiers necessary to run games and track game outcomes for audit purposes. These providers are independently licensed and operate under strict data protection agreements. Done 555 does not share your personally identifiable information with game providers beyond what is technically necessary.
Done 555 may use third-party identity verification services to process KYC documents. These services receive your identity documents for the sole purpose of verification and are contractually prohibited from using your data for any other purpose.
Done 555 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or where disclosure is necessary to protect the rights and safety of Done 555 players or the public.
In the unlikely event that Done 555 is involved in a merger, acquisition, or asset sale, player data may be transferred to the acquiring entity. Done 555 will notify affected players of any such transfer and the privacy implications before the transfer takes place.
Done 555 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
When retention periods expire, Done 555 securely destroys or irreversibly anonymises the relevant data. Anonymised, aggregated data that cannot identify any individual player may be retained indefinitely for statistical and analytical purposes.
Done 555 uses cookies and similar tracking technologies on the platform and website. Cookies are small text files stored on your device when you visit Done 555. They serve several functions, described below:
When you first visit Done 555, you will be presented with a cookie consent notice. You can accept all cookies, accept only essential cookies, or customise your preferences. You can change your cookie settings at any time from the Privacy Settings section of your Done 555 account. Note that disabling non-essential cookies will not affect your ability to play games or make transactions on Done 555.
As a Done 555 player, you have the following rights regarding your personal data. Done 555 is committed to honouring these rights promptly and without unnecessary obstacles:
Request a copy of the personal data Done 555 holds about you. We will provide this within 30 days of a valid request.
Ask Done 555 to correct any inaccurate personal data we hold about you. Most basic details can be updated directly in your account settings.
Request deletion of your personal data where it is no longer necessary. Note that certain data must be retained for legal and regulatory reasons.
Object to Done 555 processing your data for marketing purposes or on the basis of legitimate interests. We will stop unless we can demonstrate compelling grounds.
Receive a copy of your personal data in a structured, machine-readable format to transfer to another service provider where technically feasible.
Ask Done 555 to pause processing of your data in certain circumstances — for example, while a correction request is being assessed.
To exercise any of the above rights, contact Done 555 at privacy@done555.im. Please include your registered mobile number and a clear description of your request. Done 555 will respond within 30 days. In some cases, we may need to verify your identity before processing the request — this is to protect your data from unauthorised access requests by third parties.
Done 555 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
No online platform can guarantee absolute security against every possible threat. If you suspect your Done 555 account has been compromised, change your password immediately and contact our support team at support@done555.im. We will act swiftly to protect your account and investigate the incident.
Done 555 services are strictly for players aged 18 and above. Done 555 does not knowingly collect personal data from individuals under the age of 18. If we discover that an account has been created by or for a person under 18, the account will be immediately suspended, all associated balances will be frozen pending investigation, and any winnings accrued during the underage period will be forfeited.
If you are a parent or guardian and believe that your child has registered with Done 555, please contact us immediately at support@done555.im. We will take prompt action to close the account and delete the minor's data. Done 555 uses date of birth information collected at registration, and may use identity verification documents, to enforce the 18+ age requirement.
The Done 555 platform does not contain links to external third-party websites. All navigation within Done 555 remains within the Done 555 domain and its authorised subdomains. Done 555 is not responsible for the privacy practices of any third-party websites or services that you may access independently.
Game providers integrated within the Done 555 platform operate their game software within an embedded frame on the Done 555 site. While the game software is provided by a third party, your session data and payment data remain under Done 555's privacy framework. The game provider may collect technical gameplay data (game outcomes, bet amounts) for their own audit and certification purposes — this is standard practice in the regulated gaming industry and is governed by contractual data protection agreements between Done 555 and each provider.
Done 555 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or in-platform notification at least 7 days before the updated policy takes effect. The date of the most recent update is always displayed at the top of this page.
Continuing to use Done 555 after a privacy policy update takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you object to any change in the Privacy Policy, you have the right to close your Done 555 account by contacting our support team.
If you have any questions, concerns, or complaints about how Done 555 handles your personal data, please contact our Privacy team directly:
Done 555 takes all privacy complaints seriously. When you submit a privacy complaint, we will:
Done 555 is committed to resolving all privacy concerns fairly and transparently. We treat your personal data the way we would want our own data to be treated — with care, discretion, and respect.
Register your Done 555 account in under two minutes. Deposit from Rs 200 via Easypaisa or JazzCash and claim your 100% welcome bonus up to Rs 30,000. Over 1,000 games, live dealer tables, crash games, and PSL betting — all protected by SSL and handled with full transparency under this Privacy Policy.